Frequently Asked Questions
Everything you need to know about your next creative project.
How long does shipping take for my yarn order?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by destination, usually arriving within 10-14 business days.
What is your return policy for unused products?
We offer a 30-day return policy for all unused and unopened yarn skeins and accessories. Items must be in their original packaging with labels intact to qualify for a full refund.
Can I track my order after it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Are the colors on the screen accurate to the physical yarn?
We strive for high-quality photography to represent colors accurately; however, please note that different screen settings and dye lots may cause slight variations in shade.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer bulk discounts for large home projects?
Yes, we often provide 'Buy More, Save More' discounts on specific yarn lines. Check individual product pages for volume-based pricing or subscribe to our newsletter for exclusive bulk deals.